Aussie families have been caught up in a major security breach after a glitch with a popular camera allowed users to see inside other people’s homes.

Company Eufy said a “software bug” in its security systems, which retail for up to $999, enabled thousands of customers to see each other’s feeds.

Mackay Kayla Wilton said she installed the cameras to keep her family safe, so was shocked when she opened the app last month and it wasn’t her home on the screen.

Company Eufy said a “software bug” in its security systems enabled thousands of customers to see each other’s feeds (9News)

“I was shocked, I couldn’t believe what I was seeing,” she told 9News.

“I opened up our app and I saw someone else’s front door, I could see their backyard, I could see their driveway and I could hear their conversations.”

Ms Wilton was worried someone could be watching her in return so she quickly disconnected the cameras.

“It’s really disturbing to know people out there could have been watching my son play in the backyard, seeing us out in the backyard, playing or hearing our personal conversations.”

Mackay Kayla Wilton installed the cameras to keep her family safe, so was shocked when she opened the app last month and it wasn’t her home on the screen. (9News)
Thousands of other customers were impacted by the glitch and posted about their frustrations on the company Facebook page. (9News)

Thousands of other customers were impacted by the glitch and posted about their frustrations on the company Facebook page.

People across Australia, New Zealand, the US, Mexico, Cuba, Brazil and Argentina were all impacted.

“If you’re putting security cameras in, you’re putting them in so you’re secure – and here we have random people able to view other people’s cameras.

“It’s the worst-case scenario for Eufy,” technology commentator Trevor Long said.

Ms Wilton was worried someone could be watching her so she quickly disconnected the cameras. (9News)

Eufy, owned by US company Anker, blamed the security breach on a software bug that emerged during a routine server upgrade.

In a statement on its Facebook page it said: “We realise that as a security company we didn’t do good enough”.

“We are sorry we felt(sic) short here and are working on new security protocols .. to make sure that this never happens again.”



This content first appear on 9news

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